F. A. Q. (Frequently asked questions)

Data recovery is the process of retrieving deleted or inaccessible data from failed electronic storage media such as computer hard disk drives, removable media, etc. Your data can become inaccessible due to a software problem, computer virus, mechanical or electrical malfunction or a deliberate human act.

Step 1 - We will determine whether the problems are physical (hardware), logical (software structures) or both. Step 2 – If issue is physical, we then determine whether the needed parts for repairs are in our inventory or if we will have to source them from our vendors. Step 3 - The next step is to analyze the condition of the data structure & determine how much of the data can be recovered. Step 4 - When the analysis process is completed, we will contact you with the results of the analysis & tell you the exact cost of recovery process. We will need your approval to proceed further.

Because each data recovery case is unique, we don't offer a flat rate pricing structure. The time and effort required is different for each case, so prices vary accordingly. Please contact us for detailed pricing information.

Turnaround time for a project will generally range from 5 to 7 Business Days.

With Smart Computech, you will know exactly what is wrong with your media prior to making any financial commitment. Our engineers will determine the precise extent of the damage, allowing you to make a fully informed decision before embarking on the data recovery procedure. . We know that data loss can be distressing for both individuals and organizations, and we want to take as much of the uncertainty out of the equation as possible. We’re sure we’re the best option, but we want you to be sure, too.

Dust, dirt, and other debris can damage delicate magnetic media, especially if it’s already damaged. In order to retrieve data from physically damaged disk drives and media, our engineers require a clean room, which is free of environmental pollutants and particles.

We will return your data on a hard drive, which you provide or we will provide new media at additional cost.

As our "No Data - No Charge" Policy